Lost & Found Policy
The CLAYS™ BD

 

1. Purpose

The purpose of this policy is to ensure that any personal belongings lost or found within The CLAYS™ BD premises are handled responsibly, securely, and transparently.

 

2. Scope

This policy applies to all CLAYS™ BD outlets, employees, management, customers, and visitors.

 

3. Definition

Lost Item: Any personal belonging reported missing by a customer or staff.

Found Item: Any item discovered within the premises by staff or customers.

 

4. Procedure for Found Items

- Any found item must be handed over immediately to the Shift Supervisor or Manager.

- Found items must be recorded in the Lost & Found Register.

- Items will be stored in a designated secure area.

- Valuable items must be kept in a locked cabinet.

 

5. Procedure for Lost Items (Customer Claim)

- Customer must describe the item accurately.

- Proof of ownership may be required.

- Item will be handed over after verification.

- Customer must sign the Lost & Found Register.

 

6. Retention Period

General Items: 14 days

Valuable Items: 30 days

Perishable Items: Disposed same day

 

7. Unclaimed Items

Unclaimed items may be donated, disposed of, or handed to authorities after the retention period.

 

8. Staff Responsibility

Any misuse or mishandling of found items may result in disciplinary action.

 

9. Management Responsibility

Management will ensure proper record keeping, secure storage, and periodic checks.

 

10. Policy Review

This policy will be reviewed periodically and updated as necessary.

 

Approved by: Management – The CLAYS™ BD

Effective Date: 16.12.25

Version: 1.0